Terms of Service

1. About Kelsa

Kelsa is an on-demand daily wage worker hiring platform operated by Kelsa Technologies, Bangalore, India. Our platform at mykelsa.in connects workers seeking daily employment with customers who need to hire workers across Bangalore.

2. Eligibility

To use Kelsa, you must:

• Be at least 18 years of age
• Be legally permitted to work in India (for workers)
• Provide accurate and truthful registration information
• Have a valid Indian mobile number for OTP verification
• Have a valid UPI ID (for workers receiving payment)

3. User Accounts

You are responsible for maintaining the confidentiality of your account and for all activities that occur under your account. You must notify us immediately at hello@mykelsa.in if you suspect any unauthorised use of your account.

Kelsa reserves the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity.

4. For Workers

4.1 Registration

Workers must provide accurate information including their name, mobile number, skills, work area and UPI ID. False information may result in account suspension.

4.2 Job Acceptance

When you accept a job on Kelsa, you commit to arriving on time and completing the work as described. Repeated no-shows or cancellations may result in account suspension or removal from the platform.

4.3 Payment

Workers will receive payment directly to their UPI ID after the customer confirms job completion. Kelsa deducts a 10% service fee from the worker's agreed daily wage (the worker keeps 90%); customers pay only the daily wage with no extra fee. Kelsa is not responsible for delays caused by UPI system outages or incorrect UPI IDs provided by the worker.

4.4 Conduct

Workers must behave professionally at all times at job sites. Any reports of misconduct, theft, harassment or damage to property will result in immediate account suspension and may be reported to law enforcement.

5. For Customers

5.1 Job Postings

Customers must provide accurate booking details including job type, location and daily wage. Misleading bookings are prohibited and may result in account suspension.

5.2 Payment Obligation

Customers are obligated to pay the agreed daily wage upon satisfactory completion of work. Payment is processed through Razorpay. Attempting to withhold or reduce agreed wages without valid reason is a violation of these terms.

5.3 Worker Treatment

Customers must treat workers with respect and dignity. Harassment, discrimination, physical or verbal abuse of workers is strictly prohibited and will result in permanent account ban and may be reported to authorities.

5.4 Platform Fee

Customers pay only the worker's agreed daily wage — there is no additional platform fee for customers. Kelsa earns by deducting a 10% service fee from the worker's payout (workers keep 90%). This funds payment processing, verification and platform maintenance.

6. Prohibited Activities

The following are strictly prohibited on Kelsa:

• Creating fake or duplicate accounts
• Providing false information during registration
• Attempting to arrange payments outside the Kelsa platform to avoid fees
• Posting illegal, discriminatory or misleading job listings
• Harassing, threatening or abusing other users
• Scraping, copying or reproducing Kelsa's platform or data
• Using Kelsa for any illegal purpose
• Circumventing OTP verification or security measures

7. Platform Fees and Payments

Kelsa charges a 10% service fee deducted from the worker's payout on each completed booking (customers pay no additional fee). This is non-refundable once a job has been completed. Payment disputes must be raised within 24 hours of job completion by contacting hello@mykelsa.in.

All payments are processed securely through Razorpay. Kelsa does not store card or bank account details.

8. Cancellations and Refunds

• Customers may cancel a booking before a worker confirms — no charge applies
• If a customer cancels after a worker has confirmed, a cancellation fee may apply
• If a worker fails to show up, the customer will not be charged and may book another worker
• Refund requests are reviewed case by case — contact hello@mykelsa.in

9. Limitation of Liability

To the maximum extent permitted by law, Kelsa's total liability for any claim shall not exceed the platform fees paid by the user in the 30 days preceding the claim.

10. Intellectual Property

All content on the Kelsa platform including the name, logo, design, code and text is owned by Kelsa Technologies. You may not reproduce, copy or use any of this content without prior written permission.

11. Dispute Resolution

Any disputes between workers and customers should first be reported to Kelsa at hello@mykelsa.in. We will attempt to mediate in good faith. Disputes that cannot be resolved through mediation shall be subject to the jurisdiction of courts in Bangalore, Karnataka, India.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of India. Any legal proceedings shall be conducted in Bangalore, Karnataka.

13. Changes to Terms

We may update these Terms of Service from time to time. Continued use of the platform after changes constitutes your acceptance of the revised terms. We will notify users of significant changes via the platform or email.

14. Termination

Kelsa reserves the right to suspend or permanently terminate any account that violates these Terms, without prior notice. Users may also delete their account at any time by contacting hello@mykelsa.in.